How do Rolec’s workplace/commercial electric vehicle charging points connect to the network? Home Site Structure Support Site Structure How do Rolec’s workplace/commercial electric vehicle charging points connect to the network? Sales Support Charging at Workplaces How do Rolec’s workplace/commercial electric vehicle charging points connect to the network? Rolec’s EV charging points can be connected via ethernet and/or GPRS, ensuring that charging points are always connected and ready to use by visitors and employees. View our full range: www.rolecserv.com/ev-charging-product-ranges 10 February 2022 Last updated: Related Support How do I find Rolec’s public electric vehicle charging points? Can I generate revenue by offering electric vehicle charging to the public? Do you offer an electric vehicle charging solution for fleets? What is OCPP?

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My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? Home Site Structure Support Site Structure My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? Product Support My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? In most cases absolutely not! As our units are of a modular design, in the majority of cases a replacement component can be ordered and simply swapped out by your electrical contractor. Therefore, repairing your unit is usually easier, cheaper and greener! For further assistance please contact us via our online chat where one of our team can assist. Our live chat is available Monday to Friday 8:30am – 4:30pm GMT. Alternatively, use our contact form or drop us a call on +44 (0) 1205 724 754. 8 September 2023 Last updated: Related Support My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My smart charger has gone offline and I cannot connect to the unit? My charging cable is stuck? What size electrical supply do I need for my charger?

What grants are available for home electric vehicle charging points? Home Site Structure Support Site Structure What grants are available for home electric vehicle charging points? Sales Support Charging at Home What grants are available for home electric vehicle charging points? As the Office for Zero Emission Vehicles are committed to a greener and more sustainable future, they have invested a significant sum of money to support drivers in making the switch to electric. From 1st April 2022, homeowners of single-unit properties will no longer be eligible for the EVHS grant funding - those who are seeking to install a smart home charging point at their single-unit property must have the installation completed by 31st March 2022 and claims completed by 31st April 2022. The new EV Chargepoint Grant replaces the Electric Vehicle Homecharge Scheme (EVHS) and is open to: homeowners who live in flats people in rental accommodation (flats and single-use properties) residential and commercial landlords, social housing providers or property factors Residents in flats and rental properties will be eligible for £350 grant funding towards the purchase and installation of their charging point. To be eligible for the grant funding, residents must have off-street parking and an eligible EV/PHEV. Landlords and housing associations will also be eligible for OZEV grant funding; £350 per socket (units that are equipped with two sockets will be eligible for £700 grant funding per unit). A maximum of 200 grant funding applications can be made per year. Although there are no limits on the number of sockets per property, the charging units must be installed across private parking spaces. Check if you are eligible for OZEV grant funding: www.rolecserv.com/ozev-grant-funding 29 June 2022 Last updated: Related Support How does the WallPod:EV HomeSmart connect to the network? What other benefits does the WallPod:EV HomeSmart provide? Does your WallPod:EV HomeSmart support smart/green charging? Do you offer a smart electric vehicle charging point for the home?

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Is my unit in warranty? Home Site Structure Support Site Structure Is my unit in warranty? Product Support Is my unit in warranty? Charge Points Purchased After December 2022: These units come with a 3-year warranty as standard. Charge Points Purchased Before December 2022: Units purchased before this date have a 12-month warranty. Charge Points Sold Under the OZEV Grant Scheme: These units have a 3-year warranty and additional warranty benefits. For further details, you should refer to the OZEV grant scheme documentation. UltraCharge Units: These units have a 24-month warranty. For further assistance please contact us via our online chat service. This is available Monday to Friday 8:30am – 4:30pm GMT and is the fastest way to access support. Alternatively, use our contact form and one of our team will get back to you as soon as they can. 8 September 2023 Last updated: Related Support My charging cable is stuck? My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My smart charger has gone offline and I cannot connect to the unit?

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< Back Rolec EVO App Privacy Policy Consent to use of the App/Portal Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is provided in this policy, so it is important that you read this policy carefully before deciding whether or not to give any consent. Before use of this App, please indicate your consent to our processing of your personal data (including your name, contact details, financial (in each case to the extent that you choose to supply them) and device information) as described in this policy. When we use the term “App” in this policy, we are referring to the Rolec EVO App. How you can withdraw consent Once you provide consent by creating an account, you may change your mind and withdraw consent at any time by contacting us but that will not affect the lawfulness of any processing carried out before you withdraw your consent. Your ability to use the App will end at that stage. Who we are We are Rolec Services Limited. We are committed to protecting your personal data and respecting your privacy, and provide regular training to our personnel to ensure this commitment is maintained. Introduction This policy (together with the licence agreement you will be asked to accept immediately after accepting this policy (Licence Agreement ) and any additional terms of use incorporated by reference into this policy or the Licence Agreement, together our Terms of Use ) applies to your use of: The official EVO mobile application software (App ) available on our site (App Site ) or from the Apple or Google App stores, once you have downloaded a copy of the App onto your mobile telephone or handheld device (Device ). Any of the services accessible through the App (Services ) that are available on the App Site or other sites of ours (Services Sites ). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. Important information and Contact details Rolec Services Limited is the data controller and is responsible for your personal data (collectively referred to as "Company", "we", "us" or "our" in this policy). We have appointed a data protection officer (DPO ). If you have any questions about this privacy policy, please contact them using the details set out below: Full name of legal entity: Rolec Services Limited Name of DPO: Holly Brown Email address: dpo@rolecserv.co.uk You have the right to make a complaint at any time to the Information Commissioner's Office (ICO ), the UK regulator for data protection issues. Changes to the privacy policy and your duty to inform us of changes We keep our privacy policy under regular review. This version was last updated on 21 January 2025. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App or log onto one of the Services Sites. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Services. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. Third party links Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact Data. Please check these policies before you submit any personal data to these websites or use these services. The data we collect about you We may collect, use, store and transfer different kinds of personal data about you as follows: Identity Data. Contact Data. Device/Technical Data. We explain these categories of data in the Glossary. We also collect, use and share Aggregated Data such as statistical or demographic data for various purposes. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. How is your personal data collected? We will collect and process the following data about you: Information you give us. This is information you consent to giving us about you by filling in forms on the App Site and the Services Sites (together Our Sites ), or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App Site, download or register an App, subscribe to any of our Services, search for an App or Service, share data via an App's social media functions, enter a competition, promotion or survey, and when you report a problem with an App, our Services, or any of Our Sites. If you contact us, we will keep a record of that correspondence. Information we collect about you and your device. Each time you visit one of Our Sites or use one of our Apps we will automatically collect personal data including Device/Technical Data. We collect this data using cookies and other similar technologies. Please see our cookie policy for further details. Information we receive from other sources including third parties and publicly available sources. We may receive personal data about you from various third parties including those set out below: Device/Technical Data from analytics providers, advertising networks, and search information providers. The owner or operator of any unit you interact with via using the App. Cookies We use cookies and/or other tracking technologies to distinguish you from other users of the App, App Site, distribution platform (Appstore ) or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use the App or browse any of Our Sites and also allows us to improve the App and Our Sites. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our cookie policy. How we use your personal data We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances: Where you have consented before the processing. Where we need to perform a contract we are about to enter or have entered with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Please see the Glossary section to find out more about the types of lawful basis that we will rely on to process your personal data. We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us. Purposes for which we will use your personal data Purpose/activity To install the App and register you as a new App user Type of data Identity Contact Device/Technical Lawful basis for processing Your consent ---------------------------------------- Purpose/activity To deliver Services Type of data Identity Contact Device/Technical Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests ---------------------------------------- Purpose/activity To manage our relationship with you including notifying you of changes to the App or any Services Type of data Identity Contact Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions) ---------------------------------------- Purpose/activity To administer and protect our business and this App including troubleshooting, data analysis and system testing Type of data Identity Contact Device/Technical Lawful basis for processing Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) ---------------------------------------- Purpose/activity To monitor trends so we can improve the App Type of data Identity Contact Device/Technical Lawful basis for processing Consent Necessary for our legitimate interests (to develop our products/Services and grow our business) Disclosures of your personal data When you consent to providing us with your personal data, you also consent to us sharing your personal data with the third parties set out below for the purposes set out in the table above: External Third Parties as set out in the Glossary. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. International transfers We do not transfer your personal data outside the UK, save where you ask us to do so. Where you use the App from outside the UK, please note that the App and any personal data we process as a result of your use of the App, will be transferred to our servers in the UK. Please do not use the App if you do not wish your personal data to be transferred to the UK. Data security All information you provide to us is stored on our secure encrypted servers in the UK. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Only Installer users are required to set up an account or create a password. Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so. Data retention Details of retention periods for different aspects of your personal data are available by contacting us. In some circumstances you can ask us to delete your data: see “Your legal rights” below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. In the event that you do not use the App for a period of 12 months then we will treat the account as expired and your personal data may be deleted or archived. Your legal rights Under certain circumstances you have various rights under data protection laws in relation to your personal data, as listed below. They are described in more detail in the Glossary. Request access to your personal data. Request correction of your personal data. Request erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer or your personal data. Right to withdraw consent. You also have the right to ask us not to continue to process your personal data for marketing purposes. You can exercise any of these rights at any time by contacting us using the link in the App. Glossary 1.1 LAWFUL BASIS Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to. 1.2 EXTERNAL THIRD PARTIES Service providers based in the UK or the EEA who provide server/cloud hosting, IT and system administration services. Professional advisers including lawyers, bankers, auditors, accountants and insurers who provide consultancy, banking, legal, insurance and accounting services. HM Revenue and Customs, police, regulators and other authorities. Owners or operators of any units which you use via the App. Our sub-processers from time-to-time, as can be viewed here . 1.3 YOUR LEGAL RIGHTS You have the right to: Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 1.4 CATEGORIES OF PERSONAL DATA Identity Data : first name, last name, username or similar identifier, password, title, date of birth, gender. Contact Data : address, email address and telephone number. Device/Technical Data: includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting. Previous Next

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