In this blog, we’ll cover the key aspects of the UK EV charging regulations and the new requirements for public chargepoint owners and operators.

Effective 24 November 2024, the UK Government introduced new regulations for electric vehicle (EV) charging to enhance transparency, reliability, and accessibility at public chargepoints. These changes are part of a broader effort to support the transition to electric vehicles and help the UK meet its climate goals. The aim is to make the EV driving experience easier, more convenient, and more reassuring.

The regulations apply to public-facing chargepoints in public or private car parks and along public roads, but not to workplace or exclusive-use chargepoints. With the UK’s target of reaching Net Zero by 2030, improving charging infrastructure is key to encouraging more drivers to switch to electric, reducing the carbon footprint, and supporting long-term sustainability.

Contactless Payment: One of the standout updates is the mandate for contactless payments at public chargepoints. All new public chargepoints above 8kW and existing chargepoints above 50kW must offer contactless payment options, including debit/credit card, Apple Pay, Google Pay, and more , ensuring drivers can charge their vehicles quickly and without needing to sign up for an account.

Rolec's strategic partnership with PAYTER allows us to offer simplified payment solutions that adhere to the latest industry regulations, ensuring our solutions are fully compliant. By integrating PAYTER’s contactless payment technology with Rolec’s hardware, we are improving both functionality and flexibility for EV drivers and businesses alike. This integration allows public chargepoint operators increase charger utilisation, enhance the driver experience, and future-proof their infrastructure.
 

Reliability & Uptime Standards: Rapid charge points of 50kW and above must maintain a 99% reliability rate, meaning they must be operational and available for use 99% of the time. The chargepoint status, whether ‘available,’ ‘charging,’ or ‘reserved,’ as well as non-functioning charge points, will impact the reliability score.

Transparent Pricing: Chargepoint operators (CPOs) must display the maximum charging price in pence per kilowatt-hour (p/kWh) either directly on the chargepoint or via an accessible platform, such as a landing page or on-site sign. Prices shown only in apps will no longer be acceptable, as this limits drivers’ ability to make informed decisions.

24/7 Support Helpline: CPOs must provide round-the-clock support for drivers using public chargepoints. This includes a free 24/7 staffed helpline to assist with issues related to charging, payment, technical problems, or other concerns. Contact details must be easily accessible on or near the chargepoint. Additionally, CPOs are responsible for submitting reports detailing the volume of calls, reasons for calls, and how quickly issues were resolved.

Open Data Access: Chargepoint operators are required to maintain and share open data about their chargepoint locations, availability, connector types, payment methods, and pricing in a machine-readable format.

Roaming Agreements: By late 2025, all chargepoint operators must allow payments through at least one roaming provider, enabling EV drivers to use multiple charging networks via a single app or RFID card for a seamless experience.

With fines of up to £10,000 for non-compliant chargers, public CPOs need to ask themselves, 'Are we ready?' The UK EV Charging Regulations bring both challenges and opportunities for CPOs. With the regulations already in effect, it's crucial to make the necessary changes and upgrades to avoid penalties. Talk to us for expert advice on staying compliant and see how Rolec can help you navigate regulations smoothly.